One of our client requested for 'Live Help' implementation and I was looking the products available in the market and found that one of the open source product called 'Crafty Syntax' seems to be outstanding one.
It has amazing capabilities like 'call transfer', 'multiple chat', 'multiple operators' and 'transcripts history'. This requires MySQL database, Apache HTTP Server & PHP engine to run the application.
More info about Crafty Syntax:-
Crafty Syntax Live Help does not need many modifications beyond the default configuration provided by PHP. From the base configuration file provided by PHP, you need modify only the following lines in your php.ini configuration file to get Crafty Syntax Live Help working:
* Define 'extension_dir' as 'c:\php\ext' (i.e. the location of your php extensions directory)
* Uncomment 'extension=php_mysql.dll' in the extensions list to enable MySQL support
How to install & configure PHP - http://www.thesitewizard.com/php/install-php-5-apache-windows.shtml
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